![]() If you are not eligible under any of these conditions, it is. These 2 terms are the base of this policy. Your purchase should either be unused or used for less than 2 hours. The Steam refund policy states that you can request a refund within 14 days of purchase. However if you do make a game explicitly designed to be completed in less than two hours (Gone Home? Portal?) you might want to look elsewhere for a store to sell your wares. Steam refunds are easy to get, although you need to be eligible for their refund. It is just as likely that Steam's new policies will encourage more gamers to use the service and pay money for conveniently sold games - a good thing for all concerned. Of course what is probably more likely is that anyone wanting to get free games already knows how to do it. Want to return an item No problem Were happy to offer you an exchange, a refund, or something else - just let us know why. RockPaperShotgun also points out that games who have decided not to use DRM on their games are essentially forced to give away their work for free, at least if consumers prove unscrupulous enough to request refunds just to play for free. Which all sounds fantastic - except if you're making a game designed to be consumed in a short amount of time, or - admittedly a position with which it is harder to empathise - one which just isn't very good.Įpanalepsis creator Cameron Kunzelman told Kotaku that "the Steam policy is actively giving us a world where certain kinds of shorter experiences don’t even figure in to the economic ecology that we imagine around games". Handy given a new Steam Sale is just around the corner. "We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price," Valve said. Steam will issue you a reference code, and email you with the results of your refund request. However, Valve will let you request a refund on a game if you later spot that it's being offered for a reduced price. To request a refund on Steam, you must have purchased the game within the past fourteen days and must have played the game for less than two hours in total.
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